Opinion

CLAIM YOUR REFUND FOR LATE TRAINS

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24 February 2012

Did you know that if you travel by the London Underground and your train is more than fifteen minutes late you are normally entitled to a refund for your single journey?

Sadly not enough people are aware of this and both Transport for London and the Mayor seem very keen to keep it that way!

Last year a staggering ten million tube users missed out on refunds they were entitled to following severe delays.

It is bad enough that so many people face such long tube delays, but people shouldn't then miss out on the refunds they are entitled to. I have no doubt that if more passengers started to claim refunds for their delayed journeys, then The Mayor and TfL may start to put more efforts into tackling the delays. Pick up a form at your tube station or online at the TfL website.

Caroline Pidgeon AM, Leader of the Liberal Democrat London Assembly Group, City Hall.

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