Southwark Council have confirmed that current tenants still awaiting their water bills refund can hope to receive their cheques by January 2017, Kirsty Purnell writes.
Former tenants will be dealt with in the second wave of refunds. The claims process for former tenants has been opened and once verification has been completed, tenants can expect to start receiving their cheques from January.
Around 74,000 current and former tenants were overcharged on water-service bills between April 1 2001 and July 28 2013, while Southwark Council was collecting water bills from tenants on behalf of Thames Water.
A high court judge ruled in March that the council had acted illegally by imposing administration costs in the bills sent to tenants and keeping the costs received as a profit, rendering £28.6m payable in refunds to affected customers.
The council has issued 28,108 refunds so far but are still processing some of the more complex cases.
Councillor Stephanie Cryan, Southwark Council’s cabinet member for housing, said: “It’s been a complex process with lots of unique circumstances to take into account but on the whole, I am pleased with the progress we have made. The refunds will continue into next year and more residents and former residents will receive cheques.”