An elderly disabled Bermondsey woman has said she is constantly left unable to do her weekly shop at Surrey Quays Tesco because their mobility scooters and wheelchairs are constantly out of action.
Irene O’Brien, who relies on crutches to get around, said that the store has repeatedly told her over the years that their provisions for disabled people are unavailable, after she has taken a taxi there.
Ms O’Brien said: “It’s been going on forever. They never have a mobility scooter or wheelchairs. Wires hang out of the scooters and they are all old. Someone did tell me I could get one from the centre but I don’t have someone to push me around.
“I get some stuff online but always want to buy the rest fresh so I can see what I’m getting. This is constant. When they do have them they only have two. They told me today that they don’t have a key or any wheelchairs!
“It’s not just me it’s for other people too. People come down and like to go around with their families. With Christmas coming up it’s ridiculous. It’s got to be the worst Tesco in the area for their lack of provisions for disabled people.”
A Tesco spokesperson said: “We understand the importance of having a range of mobility options available for our customers so we have checked there’s a number of wheelchairs and arranged for an engineer to fix the scooters.”